Support Center

1. Visit the Chrome Web Store
2. Search for "BasaGo" or click the install link on our homepage
3. Click "Add to Chrome"
4. Create an account when prompted
5. Verify your email address
6. Start translating!

After installing the extension:

1. Click the BasaGo extension icon in your browser
2. Click "Create Account" in the options page
3. Enter your email, password, and optional name
4. Click "Sign Up"
5. Check your email for a verification link
6. Click the verification link to activate your account

There are several ways to translate content:

• Full page translation: Click the BasaGo icon and select "Translate Page"
• Selected text: Highlight text, right-click, and choose "Translate with BasaGo"

Yes! BasaGo offers a generous free tier with monthly translation quotas. Each user gets 100,000 characters per month, which is enough for extensive daily use. Premium plans with higher quotas may be introduced in the future.

BasaGo supports translation between the following languages:

• Chinese (Simplified & Traditional)
• English
• Japanese
• Korean
• Thai
• Malay
• Indonesian
• Filipino

BasaGo uses advanced AI models (OpenAI GPT and Google Gemini) that provide high-quality, context-aware translations. The accuracy is significantly better than traditional translation tools, especially for:

• Natural language and conversational text
• Technical documentation
• Web content and articles
• Preserving context and tone

Yes, your privacy is our priority:

• We only process text you actively choose to translate
• No browsing history or personal data is collected
• Translation requests are processed securely and not stored
• See our Privacy Policy for complete details

If you haven't received your verification email:

1. Check your spam/junk folder
2. Wait up to 10 minutes for delivery
3. Try the "Resend verification email" option in the login form
4. Ensure your email address was entered correctly
5. Contact support if the issue persists

If translations aren't working:

1. Ensure you're logged into your BasaGo account
2. Check that you haven't exceeded your monthly quota
3. Try refreshing the webpage
4. Disable other translation extensions temporarily
5. Check your internet connection
6. Try restarting your browser

If the BasaGo icon isn't visible:

1. Check if the extension is enabled in Chrome's extensions page (chrome://extensions/)
2. Pin the extension by clicking the puzzle piece icon and pinning BasaGo
3. Refresh the current webpage
4. Restart your browser
5. Reinstall the extension if necessary

Currently, password reset functionality is being implemented. For now, if you've forgotten your password:

1. Contact our support team with your registered email
2. We'll help you regain access to your account
3. Self-service password reset will be available soon