Privacy Policy
Last updated: January 2024
1. Introduction
BasaGo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the BasaGo Chrome extension and related services.
2. Information We Collect
2.1 User Account Information
When you create a BasaGo account, we collect:
- Email address (for account verification and communication)
- Name (optional, for personalization)
- Password (encrypted and securely stored)
2.2 Translation Data
To provide translation services, we process:
- Text content you actively select for translation
- Source and target language preferences
- Translation usage statistics (for quota management)
2.3 Technical Information
We automatically collect limited technical data:
- Extension version and browser information
- Translation API response times (for performance optimization)
- Error logs (for troubleshooting and improvement)
3. How We Use Your Information
We use collected information to:
- Provide translation services: Process and translate text you submit
- Maintain your account: Authenticate users and manage account settings
- Improve our service: Analyze usage patterns to enhance translation quality
- Communicate with you: Send account-related notifications and support responses
- Ensure security: Detect and prevent abuse or unauthorized access
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share data only in these limited circumstances:
- Third-party AI services: Text content is sent to translation APIs (OpenAI, Google AI) for processing
- Legal compliance: When required by law or to protect our rights
- Service providers: With trusted partners who assist in service operation (email delivery, hosting)
5. Data Security
We implement appropriate security measures to protect your information:
- Passwords are encrypted using industry-standard hashing
- Data transmission is secured with HTTPS encryption
- Access to user data is restricted to authorized personnel
- Regular security audits and updates
6. Data Retention
We retain your information for as long as necessary to provide our services:
- Account data: Until you delete your account
- Translation history: Not permanently stored (processed and discarded)
- Usage statistics: Aggregated data may be retained for service improvement
7. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request information about data we collect
- Correction: Update or correct your account information
- Deletion: Request removal of your account and associated data
- Portability: Export your account data
- Opt-out: Disable optional data collection features
8. Third-Party Services
BasaGo integrates with third-party AI translation services:
- OpenAI: For GPT-powered translations (subject to OpenAI's privacy policy)
- Google AI: For Gemini-powered translations (subject to Google's privacy policy)
Text you translate is sent to these services for processing. We recommend reviewing their privacy policies.
9. Children's Privacy
BasaGo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to remove it.
10. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes through:
- Extension notifications
- Email communication
- Website announcements
Your continued use of BasaGo after policy changes constitutes acceptance of the updated terms.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@basago.app
- Support: BasaGo Support Center
- Website: basago.app
13. Compliance
This privacy policy is designed to comply with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Chrome Web Store Developer Program Policies
- Other applicable privacy laws
By using BasaGo, you acknowledge that you have read and understood this Privacy Policy.